HealthTap is a virtual primary care clinic that provides US-based board-certified physicians. Its app-based service helps patients avoid unnecessary urgent care and ER visits, get doctor-ordered prescriptions, order lab tests, see results online, receive referrals to specialists, and more.
The platform serves tens of millions of consumers and has a network of 90,000 volunteer doctors across 147 specialties who answer questions in the Q&A library. It also offers video appointments, texting with a doctor, and 24/7 urgent care.
Doctors
If you have a medical issue that requires urgent care, the first available doctor at HealthTap will connect with you within one minute. This service can be especially helpful for minor illnesses and injuries.
In addition to Urgent Care, HealthTap offers virtual Primary Care for a $15 monthly fee, which provides access to the same doctor for ongoing visits. Using proprietary technology, the company matches patients with U.S.-based board-certified doctors who go through a rigorous credentialing process.
The doctors at HealthTap come from all specialties and practice settings, including private practice, health-maintenance organizations, and premiere academic settings like Harvard Medical School and Mayo Clinic. They are also familiar with a wide range of chronic conditions, which they can manage through virtual care.
Appointments
HealthTap offers a variety of appointments, including video consultations with primary care doctors for a range of medical concerns and questions. Members can access the service from desktops, tablets, and smartphones.
The company has a network of more than 90,000 volunteer U.S. doctors across 147 specialties who can offer free informational answers to patients’ healthcare queries.
Using the HealthTap app, members can text their doctor for free and schedule $39 video appointments. They can also use the app to get 24/7 urgent care at the click of a button.
It costs $15 to subscribe to HealthTap’s Prime plan, which allows you to send free text messages to your doctor and schedule video appointments for $39 per visit. However, this subscription is not covered by insurance, so you will need to pay for the consultations out-of-pocket.
Symptoms
For patients unsure of what is wrong with them, HealthTap offers an AI-powered symptom checker that triages symptoms and suggests next steps. The app also features a library of questions answered by doctors, and the ability to submit anonymous questions to doctors for free responses within 24 hours.
Its virtual doctor consultations use text chat, audio only or video with both to connect doctors with patients. Each appointment includes a treatment plan and next steps for follow-up. Members can access their notes from the visit and prescriptions via any digital device.
Prescriptions
HealthTap offers a variety of prescriptions, including birth control, antidepressants, and diabetes medication. You can order these online and get them sent to your pharmacy, or you can schedule a live consultation with a doctor and receive a prescription right then and there.
The company’s free app is compatible with iOS and Android devices, and its website is easy to use. It also offers an AI-powered symptom checker that helps determine the cause of symptoms and what to do next.
Privacy
HealthTap offers a variety of telehealth services, including virtual doctor consultations and access to medical experts. It also provides a cloud system that allows developers to build medical apps on top of the company’s systems.
The company’s AI system uses machine learning to answer questions about symptoms and guide patients to next steps of care. It maps health recommendations from doctors to a member’s personal health record (PHR).
Healthcare technology companies are betting on a growing trend that encourages patients to take an active role in their care. They believe more interaction with doctors will improve outcomes and reduce costs.
